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National Social Protection Secretariat

National Social Protection Secretariat


  • 2723011, 0772092971, 0735564408

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Complaints, Grievances, Enquiries or Compliments

Complaints, grievances or comments may be lodged through the following channels located at County, District and National levels:

1. By phone, in person or letter through the Beneficiary Welfare Committees at the local level (where this committee exist); the Chiefs and Assistant Chiefs (if convenient)

2. Through the nearest County Social Development Officer OR the District/Sub County Social Development Officer

3. Through the nearest County Children Officer OR District/Sub County Children Officer


4. Report directly to the:

National Social Protection Secretariat Office, Nairobi

Toll Free: 1533
Phone: 020-2723011
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
ACK Parking Silo, 9th Floor
Bishop Road
P.O. Box 16936 - 00100


5. Report directly to Orphans and Vulnerable Children Secretariat in Nairobi

Toll Free: 0800-720035
0722 528 825, 0703 830 957
Email:This email address is being protected from spambots. You need JavaScript enabled to view it.
OVC Secretariat
P.O. Box 46205-00100


6. Respective Programme offices in the Department of Social Development at the headquarters in Nairobi

254-(0) 2729800
Social Security House
Block ‘A’ Eastern Wing,
Bishops Road, Milimani
P.O BOX 40326-00100


Channels of communication are open all the time during working days and hours.

Programme officers and other relevant Staff are available Monday to Friday from 8.30 AM to 5.00 PM to serve you.

Beneficiaries and other members of the public will be advised on when and how they will get feed on their recorded issue of concern/interest by the relevant officers.

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